Mail order show as pending after 2 weeks
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Mail order show as pending after 2 weeks
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12-09-2014 03:17 PM
Post: #1
Mail order show as pending after 2 weeks



phurtig Offline
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Posts: 2
Joined: Dec 2014
My order shows as "pending" after two weeks. This means that either

1. The order was not received by Megalith's system
2. The order has been processed, but no tracking info is sent and no status change
3. The order was received but not processed (e.g. out of parts) and no status update sent

I am not sure if this is a systems error or not, but would like to know if the mail order is still working.

Thanks!
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12-09-2014 03:56 PM
Post: #2
RE: Mail order show as pending after 2 weeks



Raoul Offline
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Posts: 1,316
Joined: Jun 2012
I will report the case to "the mailorder guy" in hope that he can help you with this issue.
Would you mind to send me your real-life name via personal message?
This way it should be easier for Mailorder-Martin to sort this out. The mailorder is working, and I fear there is a good chance that it is problem nr. 1 and your order did not reach Megalith.

Smashing empires of man is a moral duty
(This post was last modified: 12-09-2014 04:52 PM by Raoul.)
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12-09-2014 09:08 PM
Post: #3
RE: Mail order show as pending after 2 weeks



phurtig Offline
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Posts: 2
Joined: Dec 2014
Never mind, got the package by Deutche Post today. It was just an issue with:
1. order still showed as "pending"
2. expected DHL and tracking info, but sent with DP.

Minis are great and delivery time as well. Just fix the website and you are in great shape!
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12-09-2014 10:13 PM
Post: #4
RE: Mail order show as pending after 2 weeks



Raoul Offline
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Posts: 1,316
Joined: Jun 2012
Well, the whole MG website and mailorder is getting a complete overhaul at the moment... Smile

Smashing empires of man is a moral duty
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